View Your Shopping Cart
KSW logo
horizontal bar

Policies

At Keuka Spring Vineyards, we are committed to protecting your privacy and safeguarding your account, transaction, and personal information.

The following statement is designed to understand how collect, use, and safeguard the personal information you provide to us on our site.

Web Site
When you visit KeukaSpringWinery.com, Google analytics collects some basic information about your browser. For example, what type of browser and operating system you are using; how long you stayed on our web site; what pages you viewed. This helps us understand how useful visitors find out site and how to make their visit and shopping experience better.

Checkout

When you check out at our shopping cart, we collect personal information such as your name, address, zip code, and phone number. We need this information to process your payment, contact you if necessary, and ship our products to you.

Security

Your payment is processed through PayPal or securely through an SSL on our web site. Your personal data is not accessible to the public.

Personal Information

We do not share your personal information with any third parties or web sites. The information you give to us is private and used solely for processing and shipping.

Emails

If you join our email list, we may send you marketing emails. Your email is not sold or distributed to any other web site or list. Our email list is managed and maintained in house through mailchimp.com. You may unsubscribe or make changes to your email contact information through mailchimp or by contacting us at any time. View the mailchimp privacy and terms.

If you are a wine club member, your account is managed by Active Club Solutions.

Terms of Use

The content of the pages on this web site is for your general information and use only. It may contain inaccuracies or errors to which we exclude liability. The web content is subject to change without notice.

This web site contains information owned or licensed to us. This includes but is not limited to photographs, design, look, layout, appearance, names, and content. Reproduction is prohibited other than in accordance with copyright notice.

We include links to other web sites for your convenience and further information. We do not specifically endorse these web sites and claim no responsibility for their content. Please refer to each web site for their own policies.

Shipping/Delivery

You must be 21 years of age or older to visit our web site, and to order or receive alcoholic beverages from us. Shipments are sent requiring a signature of a non-intoxicated 21 year old or older adult. Wines purchased from us are not for resale and are for personal consumption only.

We may be able to ship to various states at various times, due to the ever-changing nature of wine shipping laws. Please contact us for current status. Sorry, we do not currently process international shipments.

Refund/Return

If you are not satisfied with our product or customer service, or you feel an error has been made, please contact us at 315-536-3147 for instructions.

 

Thank you for reading and understanding our policies, and for your business. Please contact us with questions, comments, or suggestions regarding privacy and policies at 315-536-3147.